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The Rafael Rangel National Institute of Hygiene in Venezuela – government body attached to the Ministry of Health – has received a formal complaint this month from Colgate-Palmolive in which the company reports that several establishments in Caracas were offering products of doubtful quality and packaged under the transnational company’s brand.

Following this complaint, the state institution issued a warning regarding some of Colgate’s products like Triple Action, Total 12, Mint and Max Fresh, which have confirmed counterfeits in the Venezuelan market. After performing various tests on the content of these products, the institution determined that they “not fit” for use.

According to their labels, these products came from China, Mexico and Thailand.

In addition to requesting people form stop using the products, the institute asked everyone to denounce the stores that offer them.

Much in the same way, citizens were urged to check if the products they consume have a sanitary permit.

How to identify if Colgate-Palmolive products are counterfeits? Here are the instructions from the Rafael Rangel National Institute of Hygiene in Venezuela.

  • On the Tube: the products must indicate the expiration date and lot number

Source: Rafael Rangel National Institute of Hygiene in Venezuela

In some cases, no information is on the tube, or they offer one of the two important numbers.

  • On the Box: they must have a numeric, alphanumeric or alphabetic code on a little tab.

Source: Rafael Rangel National Institute of Hygiene in Venezuela

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